Excellent customer service is necessary because it helps to create repeat customers and referrals. Good customer service is the lifeblood of any business. When customers are happy, they will keep coming back. They will also tell their friends and family about their positive experiences, which can lead to more customers.
The 25 skills for excellent customer service are:
1. Active listening
2. Asking questions
3. Being attentive
4. Being polite
5. Being responsive
6. Building rapport
7. Communicating effectively
8. Dealing with difficult customers
9. Empathy
10. Friendly attitude
11. Good body language
12. Handling customer complaints
13. Having a positive attitude
14. Honesty
15. Keeping calm under pressure
16. Knowledgeable about products and services
17. Listening skills
18. Patience
19. Professionalism
20. Quick thinking
21. Resolving conflict
22. Showing empathy
23. Smiling
24. Team player
25. Time management
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